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      Frequently Asked Questions

General Questions
Questions Regarding Documentation
Questions Regarding Export
Questions Regarding Import
Questions Regarding Transhipment

If you have other questions which are not listed here, please
contact us for a prompt reply.


What is Express Bill of Lading (B/L) / Seaway Bill?
It operates on similar principle as an airway bill i.e. goods are considered delivered as soon as they are tendered to the line. This is a very useful document when cargo has to be delivered immediately upon arrival at destination. This document can only be used when no bank negotiation is involved.

Can frozen and chilled cargoes be carried in containers?
Yes, but cargoes must be in refrigerated or reefer containers

Can Terminal Handling Charge (THC) incurred at destination be paid at Port of Loading?
THC forms part of local charges and to be paid at the respective port where the charges are incurred.

Do you service inland destinations?
To better meet your needs, we can arrange for inland haulage to service major inland destinations covered by our network on request. Contact Balaguer Limited for more information.

Do you accept shipment of dangerous cargo?
Yes, we do. Acceptance of such cargo will be in accordance with IMO (International Maritime Organisation) guidance. Contact us. for more information.


Can B/L be issued to a third party at another location besides Port of Loading?
Yes, as long as Balaguer Limited has office located at the intended place of issuance. Shipper must provide written notice in advance to Balaguer Limited on such intention.

Can I include clauses on the original B/L?
Though Balaguer Limited discourages such request, we would cater to special circumstances like requirement by Letter of Credit (LC).

Can I ask for combined or split B/L after the cargo has arrived at destination?
Yes, and if the manifest has been submitted to the customs at destination, there will probably be penalty charges imposed by the customs which to be borne by the shipper or consignee.

Can I arrange for email-release cargo to the consignee?
You have to surrender original B/Ls and provide a letter of intent at the B/L issuance port or Port of Loading.

Can cargo be released against a company's guarantee or personal cheques in lieu of Banker's guarantee
Banker's guarantee is preferred in such case.

Can I re-use containers from import shipments for exports?
Yes. Contact Balaguer Limited for more information.

When can I pick up the cargo?
You could pick up your cargo from the port or terminal after you have obtained the delivery order and release order from Balaguer Limited.

Can I request to hold my laden containers at transshipment port?
The request will be evaluated on a case-by-case basis and is subject to the regulations of the transshipment port. Usually, if the request is accepted, both shipper and consignee have to furnish Letters of Indemnity as well as be accountable for extra costs (if any).


















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